General Manager Resume Tips and Samples



General management is one of the most traditional and in demand positions held by managers throughout the world. Just about every mid-size to large corporation employs general managers. General managers ensure business operations run smoothly, they recruit new employees, help to reduce workload for owners, manage finances and oversee various administrative tasks--in short, they're an all-purpose manager. While the duties of a general manager vary slightly from one business to another, all good general managers possess certain qualities, skills and characteristics.

Qualifications, skills and qualities of a good general manager include:

  • Leadership and People Management - attract, motivate, coach and develop team members
  • Project Management - manage successful projects, risks, costs and project teams
  • Financial Management - budget, forecast, review financial statements and manage business metrics
  • Communication - communicate, project voice, speak with senior management and present
  • Business Management - understand strategy, decision-making, work flow and vital business function

As you develop your resume, consider the qualifications, skills and qualifities of a good manager listed above.

Focus On Your Key Qualifications
As you develop your resume, emphasize your key skills and qualifications as they relate to the specific general management position you're seeking. For example, if you're applying for a general management position with a retail outlet, you'll want to focus on skills relating to retail sales, product marketing, financial management and team building. If you're applying for a general manager position in the restaurant industry, you'd probably want to focus more on customer service, hospitality and recruitment.

We recommend introducing your key job qualifications, including skills and accomplishments, in your summary statement. The summary statement is similar to a career objective. However, where the career objective focuses on the career goals and objectives of the job seeker, the summary statement focuses on the needs of the employer. The summary statement should be no more than a few lines and is placed at the top of the resume just below the contact information. The following is an example of a powerful summary statement for an individual seeking the position of General Manager for a hotel chain.

General Manager
General management professional with with over 10 years progressive experience in strategic planning, improving operational efficiency, team building and project management for hospitality industry. Able to quickly understand complex concepts, indentify and solve problems, turn ideas into logical strategies, and implement systems that optimize productivity, decrease vacancy rates and increase bottom line.

Following the summary statement we recommend including an "Areas of Expertise" or "Highlights" section that lists your key skills and qualifications for the specific position you're seeking. While this section is optional, it's an effective way of making sure recruiters, hiring managers and prospective employer can quickly identify that you have the skills required for the position. This section should also include any professional certifications, licenses or specialized training you've acquired.

Emphasize Your Achievements
General managers are leaders, organizers, team builders, project managers and financial specialists, but most of all they are achievers. General managers are hired to produce results. While formal education and training are often required, prior work experience is what an interviewer or hiring manager is looking for. The best way to demostrate that you will get results for your prospective employer, is by showing how you've produced results for past employers. The key to successful general manager resume is emphasizing your achievements.

Following your summary statement and area of expertise sections, the rest of your resume should focus on your professional experience and achievements. When presenting your work history, use the reverse chronological resume format. Start by listing your most recent employer and move backwards. Under each employer listed, include your position, location and date of employment. Under this, include a brief (3-4 line) summary of your job responsibilities (optional) followed by a bulleted list of achievements.

The following is a sample resume for a seasoned General Manager seeking employment opportunities in the hotel management sector of the hospitality industry.

Luke Evans

3323 Woodward Ave, Austin, TX 48227   •   (313) 624-4441   •   luke.events@att.net

General Manager
General management professional with with over 10 years progressive experience in strategic planning, improving operational efficiency, team building and project management for hospitality industry. Able to quickly understand complex concepts, indentify and solve problems, turn ideas into logical strategies, and implement systems that optimize productivity and customer satisfaction, decrease vacancy rates and increase bottom line.

HIGHLIGHTS OF QUALIFICATIONS

  • Exceptional ability to identify and resolve problems in timely manner
  • Proven ability to build productive teams that deliver exceptional guest service
  • Unique ability to identify and implement cost saving measures
  • 10 year track record of meeting all budget and revenue projections
  • 10 year member of the American Hotel & Lodging Association

EXPERIENCE

REMINGTON HOSPITALITY SERVICES, S. Congress Ave., Austin, TX, 2008 - Present
General Manager/Hotel Manager
Managed overall guest experience and profitability of hotel and associate night club/casino.
  • Implemented innovative custom loyalty program that increased annual occupancy rate by 15% between 2011 and 2013.
  • Negotiated 2% decrease in per room sales tax which lead to at 4% increase in overall hotel profitability
  • Maintained the the top market penetration index (MPI) among all major competitors in greater Austin area from 2008 to present.

STARWOOD HOTELS & RESORTS, 600 N. Lake Destiny Rd., Orlando, FL, 2003 - 2008
Assistant Hotel Manager
Assisted general manager will all aspects of general management, property management, P&L and customer relations.
  • Assisted in implementation of customer loyalty program that increased OCC rate by 10% from 2005- 2008
  • Managed customer relations team tasked with maintaining high level of customer satisfaction during 3 month interior renovation
  • Recruited and hired key hotel management personal include director of marketing and director of house keeping
  • Received manager of the year award in 2006

EDUCATION

Bachelor of Science in Hotel Management, University of Florida, 2006

The following are additional resume development resources we highly recommend for general management job candidates.

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